FOR ONLINE PAYMENTS
Please be aware, however, that SPL will release specific personal information about the User if required to do so in the following circumstances:
1. in order to comply with any valid legal process such as a search warrant, statute, or court order, or
2. if any of User’s actions on SPL’s website violate the Terms of Service or any of Sandu Pharmaceuticals Ltd.’s guidelines for specific services, or
3. to protect or defend SPL’s legal rights or property, the SPL site, or SPL’s Users; or
4. To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the security, integrity of SPL website/offerings.
- Collection and Use of Personal Information
- How SPL use customers Personal Information / Personal Data
The Personal Data that the Website collects may be processed and used for the purposes of operating SPL Website, providing SPL services, and for the purposes of invoicing, and order processing, ensuring the security of our Website and services, maintaining back-ups of our databases and communicating with the customer.
SPL may collect and process data about customer use of SPL Website and services (“Usage Data“). The Usage Data may include customer IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and Website navigation paths, as well as information about the timing, frequency and pattern of customers service use. The source of the Usage Data is our analytics tracking system. This Usage Data may be processed for the purposes of analysing the use of the website and services. SPL use third party platforms for processing orders, order tracking, etc. Under such circumstances SPL may be required to share the Personal Information given by customer with the third parties, to add value and improve the quality of services imparted by SPL to the customer. SPL shall take all reasonable steps to ensure that the confidentiality of Personal Information of customer is maintained by imposing strict confidentiality standards on all the third parties, including recipients such as distributors in various states of India , with whom we part this Personal Information. In all circumstances we shall ensure that customer’s Personal Information is protected by strict confidentiality agreement. We shall not allow any third parties to retain customers Personal Information longer than what is warranted by the nature of services rendered.
SPL would also impart customers Personal Information wherever it is required to be disclosed under law to any of the governmental agency or regulatory bodies. SPL may share aggregated information that may include Personal Information with third parties for industry analysis, demographic profiling and other purposes.
SPL may collect and process information contained in any enquiry submitted by customer to SPL regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of analysis, offering, marketing, sending marketing e-mailers, and selling relevant goods and/or services to the customer. For the purpose of collecting and processing enquiry data, SPL uses tools and APIs. SPL may also redirect all export queries that we may receive through the Website to respective distributor in particular country to connect and explore business opportunity.
SPL may collect and process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include name of customer, his employer, his job title or role, contact details, and information contained in communications between us and customer or customer’s employeee etc. The customer relationship data may be processed for the purposes of managing SPL relationships with customers, communicating with customers, keeping records of those communications and promoting SPL goods and services to customers, basis our legitimate interests, namely the proper administration of SPL Website and business and communications with users.
SPL may collect and process information relating to transactions, including purchases of goods and transaction value that the customer enter into with SPL and/or through our Website (“transaction data“). The transaction data may include customer’s contact details, mode of payment details and the transaction details. The transaction data may be processed for the purpose of processing orders, and invoicing and supplying the purchased goods and services and keeping proper records of those transactions, basis our legitimate interests, namely the proper administration of SPL Website and business and communications with users. Such transaction data and correspondence data and other personal data, may also be shared with SPL empanelled distributors in order to process the orders and successfully complete deliveries.
SPL may collect and process information contained in or relating to any communication that customer send to SPL (“correspondence data“). The correspondence data may include the communication content such as customer’s medical queries, order queries, queries related to availability of products, and metadata associated with the communication. SPL Website will generate the metadata associated with communications made using the Website contact forms. The correspondence data may be processed for the purposes of communicating with customer and record-keeping, basis SPL legitimate interests, namely the proper administration of SPL Website and business and communications with users. SPL may also share user correspondence data with respective empanelled doctors when customer access SPL Website / connect with us in any mode or platform for free consultation.
Please do not supply any other person’s personal data to SPL, unless we prompt to do so.
- Safeguard/s to protect customers Personal Information
SPL Website has stringent security measures in place to protect the loss, misuse, and alteration of the Personal Information under our control. SPL have implemented several measures to ensure security and data protection. SPL ensure that the Personal Information given to us by customer on the Website is placed in the secured portion of the website. SPL use the most advanced encryption technology, Secure Socket Layer (SSL), (To be confirmed by TSBI) to ensure that the information transmitted between customer and us across the Internet is safe and cannot be accessed by any outsider. SSL has been universally accepted on the World Wide Web for authenticated and encrypted communication between clients and servers. Once customer’s information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access and data breaches. In the event of occurrence of a Personal Data breach, we have strict guidelines and measures to notify the designated supervisory authority to ensure minimized risks to the rights of the customers. SPL further also notify the customers / User of the Personal Data breach without any undue delay. Further, for online payments, we have adopted RazorPay’s systems which is secured and fully compliant with PCI DSS version 3.2.The third party payment aggregator may collect customer Personal Information for processing payments, and therefore, we advise to read their privacy policies made available on their website. We do not collect or store any bank account details of our customers on our Website or anywhere else.
- Data retention / Back – up
SPL retains customers Personal Data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, service or reporting requirements. To determine the appropriate retention period for Personal Data, SPL consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of customers Personal Data, the purposes for which we process customers Personal Data and whether we can achieve those purposes through other means, and the applicable legal provisions.
To the extent that the legal basis for SPL processing of customers Personal Information is consent, customer have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
- Customer Consent
Customer understand that a cookie is a small piece of data that is sent to his web browser from a web server and is eventually stored on a user’s computer hard drive. This anonymous information is maintained distinctly and is not linked to the Personal Information. Customer may choose to decline/ disable cookies, however, the same may have a significant impact on his experience of the Website and may make parts of the Website non-functional or inaccessible. We recommend that customer leave cookies turned on.
- Unsubscribe from Promotion
As a user of the Website, customer will occasionally receive updates from the Website about product or services & promotional offers, special offers via his Email id registered with us. However, customer may choose at any time to no longer receive these types of e–mail messages by clicking the unsubscribe link embedded in the emails.
- Links to Other Site
- Disclosure of your Personal Information
In addition to the circumstances described above, we may disclose the Website member’s Personal Information if required to do so by law, court order, competent authority, tribunals, as and when requested by other government or law enforcement agency/authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect our rights or properties or those of any or all of our affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
- Our details
This website is owned and operated by Sandu Pharmaceuticals Limited.
Registration and address details to be added
Customer can contact us: 022-25284402
by post to the postal address given above
using our website contact form
by telephone; or
by e-mail, at email@example.com